Privacy Policy

Effective date: January 1, 2026

Dixon Tree Services ("we," "us," or "our") operates the website at dixontreeservices.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information in two ways: directly from you when you fill out a contact form or call us, and automatically when you browse our website.

Information you provide directly:

• Name
• Phone number
• Email address
• Property address or service location
• Details you include in your message or form submission

Information collected automatically:

• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• IP address and general geographic region
• Device type (desktop, mobile, tablet)

We use third-party analytics tools (such as Google Analytics and Vercel Analytics) to collect and analyze this automatic data. These tools may use cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule estimates or service appointments
• Communicate with you about your project or quote
• Improve our website content and user experience
• Understand how visitors find and use our site
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies

Our website may use cookies - small text files stored on your browser - to improve functionality and track site usage. You can configure your browser to refuse cookies or delete existing cookies. Note that some parts of our website may not function properly if you disable cookies. We do not use cookies to collect personally identifiable information without your knowledge.

4. Third-Party Services

We use the following third-party services on our website, each with its own privacy practices:

• Google Analytics - Website traffic analysis. See Google's Privacy Policy at google.com/policies/privacy.
• Vercel Analytics - Website performance monitoring.
• Tally - Contact form submissions. Your form data is transmitted through Tally's platform. See tally.so/privacy.
• Google Maps - Location display on our site. Google may collect data when you interact with the embedded map.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies directly.

5. Data Retention

We retain contact form submissions and customer communications for as long as is reasonably necessary to fulfill the purpose for which they were collected - typically the duration of our business relationship with you, plus any applicable legal retention period. If you would like us to delete your personal information, please contact us using the information in Section 8.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications we may send

California residents may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information and will not discriminate against you for exercising your privacy rights.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us and we will delete it promptly.

8. Contact Us About This Policy

If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.